Anime 5E Shipping Update, Contact Info, and Others
over 4 years ago – Tue, May 17, 2022 at 12:23:24 PM

Happy Mid-May, backers!

Over the weekend, we received some detail refinement on shipping pledge rewards and wanted to pass them on. If you have yet to receive your shipment, please read this entire post.

Current Status

1. The US fulfilment warehouse is a couple of weeks behind from their original fulfilment schedule due to staffing issues. While they are shipping out close to 300 pledges each day, they still have 1-2 weeks before they expect every pledge to be sent.

2. Going along with #1, apparently there are some technical issues with tracking numbers being emailed reliably to backers. If you receive one before your pledge arrives, you’re one of the lucky ones because it seems the packages just shows up unannounced for most backers.

3. The stock has arrived in the UK. There’s a backlog in the warehouse for packages to send out, so UK fulfilment hasn’t started yet. We hope this week (or at least soon).

4. We still haven’t received any reliable information from our EU warehouse about the status of their shipments to backers. We are told information will be coming “soon” – which is (frustratingly) what we’ve been hearing for a while now.

5. More than half the Canadian orders have been shipped from our partner in Toronto. Work will be continuing there for a couple of weeks.

Troubleshooting Shipping

If you haven’t received your pledge yet, please continue being patient – the wait will soon be over. The individual warehouses all have their own systems for ordering package shipments, and it’s not possible to predict when your specific pledge will be shipped.

We do not have tracking numbers, we do not know when your shipment will arrive, and we do not have any other information than what we have posted above. If you contact us us asking for information about your shipment, we will have no other answer than pointing you to this Kickstarter update. We are very sorry it’s been so frustrating these past few weeks in particular.

Once May has ended, we expect the warehouses will have shipped all the packages. If you still haven’t received yours (or at least a tracking number email), reach out to [email protected] and we’ll investigate for you. We thank you for your patience waiting until the end of May to contact us so we can ensure all packages have shipped.

IMPORTANT REPEAT: Contacting Dyskami for Support

If you have any questions about any aspects relating to this Kickstarter – seriously, ANY and ALL aspects – please email [email protected] directly with as much detail as you can. This will allow us to address your situation quickly and efficiently. Please do not send us Kickstarter messages, or post in the campaign comments section, or post on social media. If you have issues that you want us to address, [email protected] is always the best way to reach us. Always.

Anime 5E Livestreamed Campaign

Here’s a reminder that Casters and Castles’s Coriander Society is running a livestreaming multi-part Yokai Blossom mini-adventure showcasing Anime 5E.

Here’s the lifestream video of their three-hour character creation for one of their new players. If you ever wondered how you should approach Anime 5E character creation this is a spectacular video to watch!

https://www.twitch.tv/videos/1479607652

Yokai Blossom runs on five consecutive Tuesdays (May 17, 24, 31 plus June 7, 14) starting at 5:30 pm PDT (8:30 pm EDT) on their Twitch channel. https://www.twitch.tv/castersandcastles

We know it’s trying your patience waiting for your rewards to arrive, and we thank you once again for your ongoing support!

Anime 5E Character Creation Video
over 4 years ago – Tue, May 10, 2022 at 11:37:37 PM

Yes, we just posted an update yesterday way the link, but yesterday’s livestream was too good not to share!

On Monday, Casters and Castles hosted a SPECTACULAR demonstration of Anime 5E character creation for their Coriander Society’s multi-part Yokai Blossom mini-adventure. The GM and a single player spend three hours creating a character for the game, covering everything from Concept to Ability Scores to Race to Class to Attributes to Customisation, to Defects to character quiz. If you ever wondered how you should approach Anime 5E character creation this is the video to watch!

Yokai Blossom runs on five consecutive Tuesdays (May 17, 24, 31 plus June 7, 14) starting at 5:30 pm PDT (8:30 pm EDT) on their Twitch channel. 

Enjoy!

Shipping, Influencing, Live-streaming, Licensing, SRDing, and VTTing
over 4 years ago – Tue, May 10, 2022 at 06:57:33 PM

Hey backers! It’s time for another Anime 5E update covering several topics.

Shipping

Shipping of physical rewards is well underway! We believe it’s completed in Australia, nearing completing in the US, half-way done in Canada, and in progress for international destinations. We have been unable to extract any information from the EU fulfilment centre unfortunately, so we don’t know the status of EU or UK pledges. We are still inquiring.

Given the extreme volume of packages to get out the door to backers, shipping may still take several weeks throughout May. If you haven’t received your package yet or your tracking number yet (reports indicate that tracking number receipt is inconsistent at best) there’s no need to be concerned about missing out yet. You will receive your pledge, but we cannot state exactly when – but it will be soon.

For a mini-FAQ about shipping, please read Update #81 because much of that information still holds.

Influencing

With Anime 5E currently (or soon to be) in your hands and the PDFs available on DriveThruRPG, you could provide tremendous help to Anime 5E by ensuring a successful retail launch in the coming weeks.

Whether it’s posted on YouTube, personal blog, RPG social media page, or dedicated game/hobby website (such as RPGNet, EnWorld, and more), potential new Anime 5E fans want to read or watch reviews by players and GMs. Highlighting what you like about the game, and why you think other gamers may enjoy it as well is a fantastic way to help spread the word about Anime 5E’s retail release.

Will you help us spread the word about Anime 5E by reviewing it on your favourite platform? Your influence is greatly appreciated!

Live-Streaming

One of the stretch goals unlocked during the campaign is Anime 5E live-streaming. We are thrilled to announce that we have partnered with Casters and Castles and their Coriander Society for a multi-part mini-adventure called Yokai Blossom that will cover character creation and live play.

The first session is today (Monday, May 9th) at 3pm PDT (6pm EDT) and covers character creation. Check out their Twitch channel, Twitter page, and YouTube channel (they posted a Yokai Blossom trailer).

Licensing

Another campaign stretch goal involved us acquiring an anime license for Anime 5E. We had thought we were making good progress on two licenses, but the licensor recently decided to hold off on our game until a few more ducks lined up. Consequently, things have stalled on that front and it will be 2023 at the earliest before we have progress on a license. Fortunately, we’ll still have solid Anime 5E expansions even without the license. More details about the A5E line later this year.

SRDing

At $600K, backers unlocked the release of a convenient Anime 5E System Reference Document (SRD) under the Open Game License. We have a planned release date of June 1st after the Anime 5E line is released into retail distribution. Watch for a future announcement.

VTTing

VTT support on Roll20 and other platforms is another stretch goal that’s hit a snag. We had a developer working on the project and it was shaping up well, but unexpected life circumstances has interrupted the developer’s progress. We thus no longer have a firm (or even tentative) release date for Anime 5E VTT support. We are continuing to pursue this option, but since we can’t do the development ourselves the process is not fully in our control.

That’s it for this update, folks! Thanks for your wonderful support over the past year. 🥳

Further Shipping Update
over 4 years ago – Thu, Apr 28, 2022 at 12:32:00 AM

Hi everyone! Hope you all had a good weekend. We’re posting this short shipping update to clarify the process.

Shipping has started from the Australian, US, and Canadian warehouses. Perhaps the EU warehouse as well, though we don’t have up-to-date information about that. Freight from the EU warehouse is on its way to the UK warehouse.

Note that “started” is a very long way from “finished”, though.

Given the extreme volume of packages to get out the door to backers, shipping will take several weeks to complete as we have always indicated. We expect 2-4 weeks for most of the fulfilment centres, although those are estimates only. If you haven’t received your package yet or your tracking number yet, there’s no need to be concerned about missing out.

Here are the answers to a few FAQ we’ve received:

Has my pledge shipped yet?

If you haven’t received a tracking number, probably not. Some backers may receive their shipment without the tracking email, but we expect that’s the exception since packages should be sent along with a tracking email.

When will my package ship, specifically?

The individual warehouses all have their own systems for ordering package shipments, and so it’s not possible to predict when your specific pledge will be shipped. Sometime in the next 2-4 weeks is a reasonable estimate.

What if I haven’t receive my pledge?

Once May has ended and the warehouses have shipped all the packages, if you still haven’t received yours (or at least a tracking number), reach out to [email protected] and we’ll investigate for you. We thank you for your patience waiting until the end of May to contact us so we can ensure all packages have shipped.

I’m moving soon. How do I update my address?

This can get complex, because we can’t predict exactly when your package will ship. Send us your updated address immediately by emailing [email protected] (for expediency, please do not message us any other way). We’ll forward your address change to the warehouse so they can modify your details if your pledge has not shipped yet.

The global pandemic has played havoc with this entire (non-digital) Anime 5E fulfilment process, and we are thankfully nearing the end. We greatly appreciate your continued patience as you wait for your pledge to arrive in the coming weeks.

Have a wonderful day!

Unexpected Shipping Delays
over 4 years ago – Thu, Apr 14, 2022 at 03:22:49 AM

Have you ever experienced an April Fools’ joke that goes on for weeks? That what this status update on Anime 5E Kickstarter shipping seems to us.

Despite our three fulfilment warehouses (US, EU, AUS) having their Anime 5E stock for several weeks each, shipping to backers hasn’t started yet. This is shocking news to us, since we have been told “this week”, “real soon now”, “today”, “priority”, etc., etc. for a while now. Recently, we are hearing “delays”, “closures”, “super busy”, “staff shortages”, etc.

Unfortunately, because we don’t personally ship the products ourselves – and because we are a relatively small customer to many of these fulfilment centres – we are at the mercy of their shipping schedules. Communication has been … spotty … at best, and repeated questions have produced the answers we received today. We know it’s a difficult time for all businesses, and extending some grace regarding timelines is reasonable and right. If we only had better communication about their delays, though….

So when will pledges ship to backers? We frustratingly can’t provide you with an accurate answer because we don’t have accurate answers to give. Soon, perhaps? That’s about as good as we can manage right now. And once the shipping does start, it will still takes weeks to complete. (On the plus side, we received a new “shipping now, really” status today from the AUS warehouse.)

We are very sorry that we don’t have a better and more precise answer. You expect better from us, and rightly so. We expect better of our fulfilment parters as well – yet here we are. Dyskami is doing everything we can to expedite shipments.

Thank you for your continued patience as you wait for tracking numbers for your Anime 5E pledges to arrive.

PS. If you do happen to receive an emailed tracking number soon, please post in the comments section. I’m sure other backers would appreciate hearing that there’s been some movement on shipping.